Most issues can be resolved at the store level. Check the troubleshooting guide for tips to consider before contacting MBR Store Support. Be sure to check it is powered on before any troubleshooting, sometimes things come unplugged or accidentally turned off. If you can’t get it to power on, confirm the breaker isn’t tripped.
If a store cannot take orders please call Store Support @ 636-947-4433 x 2513 or Text 636-206-2118 after office hours.
Current Known Issues: (Updated 7/5/2022)
Cutting Edge receipts not printing (9/5/2022)
If receipts are not printing please confirm receipts are turned on. It is not know why or how this is disabled.
-Make sure top Button labeled Receipts is green and After makeline is Green.
-If any changes are made, click apply, close setup, and then Click Utilities and click IIS Reset
-After confirming all the settings it is still not printing please submit a ticket.
Communication error on Gift Cards (7/5/2022)
Please follow these exact steps.
-Stop Device Manager services
-Close the order entry screens in the store
-Restart Device Services in service manager
-Click ISS reset under Utilities
-Reopen Order Entry
It may take a few mins after reopening order entry to start working. After resetting this it is still not processing please submit a ticket.
Wifi is not Connecting (6/16/2021)
If your store is having issues with the WiFi, you will need to reset the Wifi. You just need to find the power adapter (see Picture) to the wifi and unplug both ethernet cables for 10 seconds and reconnect them. The power supply should say Cisco on it. After resetting this your wifi is still not working please submit a ticket.
User Account is locked out. (3/1/2021)
Currently there is no explanation why this happens
Once the account is locked there is a 30 minute timer started. Each time you try to logon will reset the timer for another 30 minutes.
To unlock the account before 30 minutes you will have to contact globalcare https://chat.globalcare.dominos.com/
If this has happened at your store before there should be an open ticket until this is resolved. You can check PWR> Globlcare for ticket numbers.
If they ask for a password please text 636-206-2118 with your store number and what the issue is to get a ticket opened with globalcare.
Flex Audio Settings
Does the audio on your Flex Client seem to randomly mute? This might be due to an inadvertent keystroke on the virtual or physical keyboard connected to your Flex Device. You must use a keyboard to fix this, a bump bar will not work.
Keyboard Shortcuts, If you are using a regular Windows Keyboard, you can: Press and hold Windows Key + F8 to mute.
Press and hold Windows Key +F10 to unmute. If the device was not at full volume level when it was muted, when unmuting it
the device will go back to the previous volume level. You can continue to tap F10 while holding Windows Key to reach maximum
If you are using the Chrome Keyboard you can: Press and hold Search Key + Volume off Key (F8) to mute. Press and hold Search Key + Volume on Key (F10) to unmute. If the device was not at full volume level when it was muted, when unmuting it the device will go back to the previous volume level.
You can continue to tap F10 while holding Windows Key to reach maximum volume level.
1. First Ensure that the device is actually muted
If the device is running Pulse, you can test sound by testing Internet alerts from Master Settings. For @Retail Apps, Reboot the chrome box. Break out of the Launcher App. Press and hold Control-Alt-S during a reboot to access sound settings. Click in the bottom right corner on the clock and check the sound settings. You can correct settings here if necessary
Extras: CTLR + ALT + Z to turn off text to speech accessibility options. You can use Ctrl + Shift + F3 to rotate the display in Chrome OS. This is especially helpful when trying to access the audio options menu on a portrait display
Credit card reader connection error. (10/31/2020)
How to Resolve the Connection Issue
Close out of Order Entry on all computers.
After the first step is completed, click on the Pulse Utilities menu and select Back Office.
Select IIS Reset (see below)
Once you click IIS Reset, wait 60 seconds, then launch order entry again, and attempt sending to terminal.
If anyone accesses the network cabinet, you must notify Store Support using the online form below.
You can also report any IT related incident, suspicious activity around computers or networking, camera footage request, and visitors, whether they are expected or unexpected should be reported using this form.