Most issues can be resolved at the store level. Check the troubleshooting guide for tips to consider before contacting MBR Store Support. Be sure to check it is powered on before any troubleshooting, sometimes things come unplugged or accidentally turned off. If you can’t get it to power on, confirm the breaker isn’t tripped. 

If a store cannot take orders or has an issue with labels not printing, please call Store Support @ 636-947-4433 x 2513

If anyone accesses the network cabinet, you must notify Store Support using the online form below. 

You can also report any IT related incident, suspicious activity around computers or networking, camera footage request, and visitors, whether they are expected or unexpected should be reported using this form.